​1. GENERAL

These Terms & Conditions apply to all private transfer services requested through MONTERO – PRIVATE TRANSFER SERVICE (“MONTERO”).

MONTERO provides private transportation services within the Dominican Republic, including airport transfers, intercity transfers, villa and hotel transfers, private driver services and other privately arranged transportation services.

By submitting a transfer request, the client acknowledges and accepts these Terms & Conditions.

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2. TRANSFER REQUESTS AND CONFIRMATION

Submitting a transfer request through the website does not constitute a confirmed reservation.

Each request is subject to availability, route, date, time, vehicle requirements and confirmation by MONTERO.

A transfer is considered confirmed only once MONTERO has confirmed the service and the required deposit has been received.

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3. DEPOSIT AND PAYMENT

A 50% deposit is required to confirm the reservation.

The remaining 50% balance must be paid according to the payment conditions communicated at the time of confirmation and, unless otherwise agreed, before the transfer service takes place.

The reservation will not be considered confirmed until the required deposit has been received.

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4. CANCELLATION POLICY

If the client cancels the confirmed reservation at least 7 days before the scheduled transfer, the 50% deposit will be fully refunded.

For cancellations made less than 7 days before the scheduled transfer, including cancellations made on the same day, the 50% deposit is non-refundable.

An exception may apply in cases of force majeure, provided that the client promptly notifies MONTERO and provides appropriate supporting documentation.

Force majeure may include serious medical emergencies, accidents, death or serious emergencies involving an immediate family member, flight cancellation or significant flight interruption preventing the client from arriving, or other extraordinary circumstances beyond the client's reasonable control.

Personal changes of plans, voluntary flight changes, delays caused by the client, failure to arrive at the agreed pick-up location, or a decision not to use the service do not normally constitute force majeure.

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5. FLIGHT INFORMATION AND DELAYS

For airport transfers, the client is responsible for providing accurate flight information when requested.

MONTERO will use the information provided by the client to coordinate the scheduled pick-up.

In the event of a flight delay or cancellation, the client must notify MONTERO as soon as reasonably possible.

MONTERO will make reasonable efforts to accommodate changes caused by flight delays, subject to vehicle and driver availability and any applicable additional waiting time or charges.

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6. PICK-UP AND WAITING TIME

The client is responsible for being ready at the agreed pick-up location and time.

Any included waiting time will be communicated as part of the transfer confirmation.

Additional waiting time caused by the client may be subject to additional charges.

If the client does not appear at the agreed pick-up location and cannot be contacted within a reasonable period, the transfer may be considered a no-show, and the amount paid may be non-refundable.

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7. CHANGES TO A CONFIRMED TRANSFER

Any request to change the date, time, pick-up location, destination, number of passengers or other relevant details must be communicated as soon as possible.

Changes are subject to availability and may result in an adjustment to the agreed price.

MONTERO cannot guarantee that requested changes will be possible once a transfer has been confirmed.

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8. PASSENGERS AND LUGGAGE

The client is responsible for providing accurate information regarding the number of passengers and luggage requirements.

The vehicle assigned to the reservation will be selected according to the information provided.

MONTERO may not be able to accommodate additional passengers or luggage that were not included in the original request.

Any special luggage, oversized items, sports equipment or other special requirements must be communicated in advance.

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9. VEHICLE AND DRIVER

MONTERO will provide a suitable vehicle and professional driver according to the confirmed transfer requirements.

The specific vehicle may be subject to availability and may be replaced by another vehicle of a similar category when necessary.

The client and all passengers must follow reasonable safety instructions provided by the driver.

The driver may refuse transportation when a passenger's conduct presents a serious safety risk to the driver, other passengers or the vehicle.

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10. ROUTE AND TRAVEL CONDITIONS

Transfer times are estimates and may vary due to traffic, road conditions, weather, accidents, road closures, public events or other circumstances beyond MONTERO's reasonable control.

MONTERO does not guarantee an exact arrival time when circumstances outside its control affect the journey.

The driver may reasonably modify the route when necessary for safety, traffic conditions or operational reasons.

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11. SERVICE INTERRUPTIONS AND FORCE MAJEURE

MONTERO shall not be responsible for delays, modifications or cancellation of a transfer caused by circumstances beyond its reasonable control, including severe weather, natural disasters, road closures, traffic incidents, government restrictions, strikes, security situations, vehicle breakdowns or other unforeseen circumstances.

Where reasonably possible, MONTERO will inform the client and attempt to provide an alternative solution.

Any refund or compensation in such circumstances will depend on the specific circumstances and applicable law.

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12. RESPONSIBILITY

MONTERO is responsible for providing the transportation service in accordance with the confirmed reservation, subject to these Terms & Conditions and applicable Dominican Republic law.

MONTERO is not responsible for losses caused by inaccurate information provided by the client, failure to follow instructions, delays caused by the client, missed flights or connections resulting from circumstances outside MONTERO's reasonable control, or personal belongings left unattended.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

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13. PERSONAL BELONGINGS

Passengers are responsible for their personal belongings during the transfer.

MONTERO recommends that clients keep valuable items with them at all times.

MONTERO shall not be responsible for loss or damage to personal belongings except where such liability is imposed by applicable law.

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14. TRAVEL AND MEDICAL INSURANCE

Clients are responsible for obtaining any travel, medical, cancellation, accident or other insurance they consider appropriate for their trip.

MONTERO does not provide medical or travel insurance.

Any medical, hospital, evacuation, medication or treatment expenses incurred by the client remain the client's responsibility, to the extent permitted by applicable law.

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15. CLIENT INFORMATION

The client is responsible for providing accurate and complete information required to arrange the transfer, including name, contact details, date, time, pick-up location, destination, number of passengers, flight information and any special requirements.

MONTERO may contact the client when necessary to clarify or confirm transfer details.

Client information will be handled in accordance with applicable privacy and data protection laws.

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16. PRIVACY

Personal information provided through the MONTERO website or reservation process will only be used for purposes related to managing, communicating and providing the requested transfer service, or as otherwise permitted or required by applicable law.

MONTERO will not sell client information to third parties.

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17. ACCEPTANCE

By submitting a transfer request and, where applicable, making the required deposit, the client confirms that they have read, understood and accepted these Terms & Conditions.

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18. GOVERNING LAW

These Terms & Conditions shall be governed by the laws of the Dominican Republic, without prejudice to any mandatory consumer rights that may apply.

Any dispute shall be handled in accordance with the applicable laws and jurisdiction of the Dominican Republic.

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19. CONTACT

For questions regarding a transfer, cancellation, modification or these Terms & Conditions, please contact:

Legal Name: [MONTERO PTS]

Commercial Name: MONTERO – PRIVATE TRANSFER SERVICE

Email: aamanda.info@gmail.com

Website: monteropts.com